Help & Training
Help & Training
Embedded Files
"Description begins in the writer's imagination, but should finish in the reader's."
— Stephen King
access-analyze-ug.pdfCalix
Access Analyze User Guide
salesforce_cms_help.pdfSalesforce
Salesforce CMS User Guide
I led the doc team for Salesforce's new CMS. This is the GA version. We worked closely with PMs and devs from beta, pilot, and launch. I led the content strategy and structure.
User Guide: Experience Cloud.pdfSalesforce
Experience Cloud User Guide
I worked on the builder topics in this doc set. My team completely revamped the content strategy of this already mature product.
Salesforce
Training: Salesforce CMS Basics
I collaborated with the Trailhead team to create this training for the new Salesforce CMS product.
activate_r2.3_smg.pdfCalix
Activate R2.3 System Management Guide
dpx_snmp.pdfCalix
AXOS DPx SNMP Management Guide
CMS_Appliance.pdfCalix
CMS Appliance Guide R13.x
Salesforce
Collaborate with Everyone Release Notes
This was one of the first things I worked on at Salesforce. We added a few new features to the Chatter functionality, so I overhauled this topic and added a new graphic.
Salesforce
Define Your Site Vision and Purpose
I wrote this topic to help site architects envision their community site as part of our content strategy overhaul for the Experience Cloud help guide.
Internal Captions Project Announcement.mp4Salesforce
DEI Project: Add Captioning to Internal Videos
A collaborative project to improve the onboarding experience for our hearing impaired teammates.
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